At Chisel & Mallet, each product is individually handcrafted using full-grain leather and traditional techniques. Our work reflects a commitment to enduring quality, and we stand behind the integrity of our craftsmanship. Due to the handmade nature of our products and the materials used, all sales are considered final. Natural variations, markings, and the development of patina are inherent characteristics of full-grain leather and part of its authenticity.
Lifetime Guarantee
We stand behind the craftsmanship of every product we create. If your product develops a defect in craftsmanship that affects its functionality under normal use, we will service and repair it to restore its intended function. This includes issues such as stitching failure or structural defects resulting from workmanship.
Hardware components can be replaced if needed. The Lifetime Guarantee covers workmanship only; hardware replacement can be provided upon request, with the cost limited to the hardware itself.
This guarantee does not cover natural wear, patina, scratches, cosmetic aging, accidental damage, misuse, improper care, or any changes that occur through regular use. These characteristics reflect the natural aging process of genuine leather and contribute to the individuality of each piece.
Requesting Service
If you believe your product requires service, please contact us at support@chiselnmallet.com with your order number and clear photographs of the item. If inspection is required, we will provide instructions for returning the product.
Returns sent without prior approval cannot be accepted. Customers are responsible for ensuring the safe return of items for inspection or service.
Custom and Made-to-Order Items
Custom and personalized pieces are made specifically to individual specifications and are not eligible for return. However, they remain fully covered under our Lifetime Craftsmanship Guarantee for functional defects arising from workmanship.
Our Philosophy
Every product is made slowly, with intention and precision, by a single craftsman. This approach ensures consistency, accountability, and lasting quality. Our guarantee reflects our belief in creating products that serve faithfully for years, and in supporting them with the same care with which they were made.