Shipping Policy

SHIPPING RATES
We ship all orders via Delhivery courier service and the shipping costs FREE IN INDIA on purchase of ₹1299 and above.

ESTIMATED SHIPPING TIMES
We offer many different options to our clients, so some orders take longer than others. Here's a table breaking it down, to give you an idea of your order. Chisel & Mallet take no responsibility for lost shipments, although we will do our best to track them down.

Processing Time:

Regular orders: Please allow up to 15 days to carefully handcraft your order for you.
Customisation (E.g. Name/Initials): All name embossed products take up to 17 days of making time.

Transit Time

Major cities in India: 2-3 business days after shipping - Delhivery Tracking.
Other locations in India: 5-7 business days after shipping - Delhivery Tracking.

RE-SHIPPING CHARGES
Our shipping partners will make 2-3 attempts to deliver your package. If they are unable to deliver, the package will be returned to us. We hate to do this, but have to charge a shipping fee to re-ship the order to you.

UNDELIVERABLE LOCATIONS
In a very rare event that our shipping partner does not service a location for a booked order, we will contact you to arrange for an alternate delivery address / method. If we cannot resolve the issue, we will refund the entire order amount.