Shipping Policy

Domestic Shipping
We ship all orders via Delhivery. Shipping is free within India on purchases of ₹1299 and above.

Delivery Time: 4–6 business days.

International Shipping
We ship worldwide, with shipping fees calculated based on the order’s weight. Delivery times vary by destination. Please note, international orders are not eligible for COD, returns, or exchanges.

Delivery Time: 15–20 business days.

Shipping Charges: Calculated and displayed at checkout.

Import Duties & Taxes
Your order may be subject to import duties and taxes (including VAT) once it reaches your destination country. Chisel & Mallet is not responsible for these charges; they are the customer’s responsibility.

Order Processing Time
Please allow 10–15 days to carefully handcraft regular orders.
All personalised products require up to 20 days for production.

Estimated Shipping Time
All items are made to order and typically ship within 10–15 days from the order date. Once your item is completed, it is usually shipped within 1 day. You will receive an email notification with tracking details as soon as your order ships.

Orders are fulfilled in the sequence they are received to ensure fair and timely processing for all customers.

Re-Shipping Charges
Our courier makes 2–3 delivery attempts. If delivery fails, the package is returned to us. In such cases, a re-shipping fee will apply to resend your order.

Undeliverable Locations
If your location is not serviced by our courier, we will contact you to arrange an alternate delivery address or method.