Payment & Return Policy
PAYMENT
Payment is due upon ordering. No order can be dispatched without confirmation from our bank that your payment has been received. Online payment is accepted by Internet Banking, UPI, PayPal and the following credit cards: Visa, Mastercard, American Express. An invoice will be emailed showing a breakdown of your purchases.
RETURNS/ REFUNDS
All sales are final. However, if there is a malfunction or failure that occurs, we will offer a complete refund or exchange upon return receipt and complete product inspection. You will receive a 100% full refund on the purchase price, back into the original mode of payment. It can take between 4-12 business days for the refund to reflect in your account, depending on your mode of payment, bank, credit card processor, holidays etc.
OUR FAIR TERMS & CONDITIONS FOR RETURNS
- All we ask is your item must be unused and in the same condition that you received it. It must also be returned with its original packaging and literature.
- We cannot accept returns/replacement, nor issue refunds on items that have been used on or have a worn-out look due to improper storage conditions.
- You will bear the cost of shipping the return to us.
- All Returns must be shipped to us through a delivery service with tracking information.
- If your package is lost or damaged on its way back to us, trust us when we say that we feel your pain. But unfortunately, we cannot assume responsibility for reimbursement or compensation for such packages.
- We do not offer a general return policy because all items are made to order.
- Chisel & Mallet reserve the right to approve/reject refund claims after inspection of returned items.
Unfortunately, we cannot accept returns/replacement/refund on custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
ADDITIONAL INFORMATION
Since leather is an animal product, each hide is slightly different, which ultimately gives it its unique character. As a result of this, we cannot guarantee that every product will look exactly the same.
If a leather is not available at the time, another leather can be suggested that is similar. Availability of leather varies depending on demand and supply. Leathers can sometimes take weeks to be delivered to us.
Questions?